💬 Chat without a ticket

You can now chat with Ekkie without attaching a support ticket. It's perfect for asking specific questions about a company’s microsoft tenant, quetions about microsoft practices in general (Ekkie has access to the whole documentation) or questions about how Ekkie itself works and what are the features it has.

📚 Ekkie becomes self-documenting

We've added a whole new library of documentation covering every corner of Ekkie and Ekkie now reads from it live. Ask it anything about Ekkie itself how a feature works, how to set something up, or the best way to handle a task and it answers from Ekkie's own up-to-date help docs, linking you straight to the relevant article. It's like having a product expert built into the chat, always ready to guide you to the best way to use Ekkie. Available now for customers on EkkieChat.

📋 Company-specific SOPs

You can now attach Standard Operating Procedures to any company. Add them directly or upload your existing text files (Word, PDF, or plain text), and Ekkie automatically follows them when resolving that company’s tickets.

🌐 Web search in ticket-free conversations

Inside those ticket-free conversations, Ekkie can now search the web to help answer your questions and look things up on the fly. (For now, web search is available only in ticket-free conversations.)

⚡ Faster conversations

We upgraded the AI engine under the hood that powers Ekkie's conversations. The result: conversations are now about 22% faster, so you spend less time waiting and more time resolving tickets. No action needed, you'll just notice things feel snappier.